introduction

Hope Church Ipswich is committed to protecting your privacyand handling your personal information responsibly. This Privacy Notice explains what personal information we collect through our website, how we use it, who we share it with, how we keep it secure, and the rights you have over your personal information.

who we are

Hope Church Ipswich is the data controller responsible forthe personal information collected through this website.

‍Hope Church Ipswich
The Hope Centre
10 St Margaret's Street
Ipswich
Suffolk
IP4 2AT
Registered Charity No. 1137936
Company No. 733161

If you have any questions about this Privacy Notice or howwe use your personal information, please contact us:
‍Email: privacy@hopeipswich.co.uk

what information we collect

Most of our website can be used without providing any personal information. We collect personal information only when you choose to interact with us, for example when you:

• complete a Contact Us form
• register your interest in Alpha
• enquire about baptism
• volunteer with us
• enquire about hiring the Hope Centre
• complete a Get Connected form
• register a child for Hope Kids or Hope Youth
• register for an event
• make a donation
• subscribe to our email updates

Depending on the form you complete, this information may include:

• your name
• email address
• telephone number
• postal address
• information you choose to share with us
• information about your children, where relevant
• payment information where you make a donation or purchase tickets (processed securely by our payment provider)

Our website also collects limited technical information, such as your IP address, browser type and device information, where this is necessary to help keep the website secure and functioning correctly.

information you choose to provide

Some forms on our website include free-text fields where you can provide additional information. Please only share information that is relevant to your enquiry.In some circumstances, you may choose to provide information that is more sensitive in nature, such as details about your health, wellbeing, family circumstances or a request for pastoral support. Where you do so, we will only use that information to respond to your enquiry or provide the support you have requested, and we will treat it with appropriate care and confidentiality.

how we use your information

We only collect and use personal information where we have a clear reason to do so. Depending on how you interact with us, we may use your information to:

• respond to your enquiries
• help you connect with church life and activities
• administer events, courses and registrations
• process donations and event payments
• communicate with you about the information or activities you've requested
• send email updates where you have asked to receive them
• manage volunteering enquiries
• keep appropriate records in line with our legal and charitable responsibilities
• improve the security and operation of our website

We will only send you marketing or promotional emails where you have chosen to receive them. You can unsubscribe at any time.

our lawful basis for processing

UK data protection law requires us to have a lawful basis for processing your personal information.

Depending on the circumstances, we rely on one or more of the following:

• Consent – where you have given us permission to use your information, such as subscribing to our email updates.
• Legitimate interests – where processing your information helps us carry out our charitable activities, administer church life or respond to enquiries in ways you would reasonably expect.
• Legal obligation – where we are required to process or retain information to comply with legal or regulatory requirements.
• Contract – where processing is necessary to provide a service you have requested, such as processing an event booking or donation.

how we store your information

We take appropriate technical and organisational measures to keep your personal information secure and protect it from unauthorised access, loss, misuse or disclosure.

Information submitted through this website is processed using secure systems and is only accessible to authorised staff and volunteers who need it to carry out their role.

Where we use third-party providers to process information on our behalf, we take reasonable steps to ensure they handle your personal information securely and appropriately.

how long we keep your information

We only keep personal information for as long as it is needed for the purpose for which it was collected, or where we are required to keep it by law.

Different types of information are kept for different lengths of time in accordance with our internal data retention procedures.

third-party services

Some features of our website rely on trusted third-party providers. Where you choose to use these features, your personal information may be processed by those providers in accordance with their own privacy notices.

These services include:

• ChurchSuite – for contact forms, event registrations, church communications, giving and other church administration.
• Stripe – to securely process online donations and event payments made through ChurchSuite.
• Mailchimp – to manage email subscriptions and send newsletters to those who have chosen to receive them.
• YouTube – to display embedded videos using YouTube's Privacy Enhanced Mode where available.
• Google Maps – to help visitors find our location.

We carefully choose the organisations we work with and expect them to handle personal information securely and in accordance with applicable data protection laws.

external websites

Our website contains links to third-party websites and organisations.

Once you leave the Hope Church Ipswich website, we are not responsible for the privacy practices or content of those websites. We encourage you to read their own privacy notices before providing any personal information.

children's information

Some areas of our website allow parents or legal guardians to provide information about children, for example when registering for Hope Kids or Hope Youth activities.

We only collect information that is necessary to administer these activities and provide appropriate care and safeguarding.

Where required, information about children must be provided by a parent or legal guardian.

your rights

Under UK data protection law, you have the right to:

• request access to the personal information we hold about you
• ask us to correct inaccurate or incomplete information
• request that we delete your personal information in certain circumstances
• ask us to restrict how we use your information
• object to certain types of processing
• withdraw your consent where we rely on it
• request a copy of your information in a portable format where applicable
• lodge a complaint with the Information Commissioner's Office (ICO) if you believe your information has not been handled correctly

We will always do our best to resolve any concerns directly, so please contact us in the first instance if you have any questions about how we use your personal information.

contact us

If you have any questions about this Privacy Notice or would like to exercise any of your rights, please contact us:

Hope Church Ipswich
The Hope Centre
10 St Margaret's Street
Ipswich
Suffolk
IP4 2AT

‍Email: privacy@hopeipswich.co.uk

We aim to respond to all privacy enquiries as promptly as possible.

changes to this privacy notice

We may update this Privacy Notice from time to time to reflect changes to our website, our services or the law.

The latest version will always be published on this page, together with the date it was last updated.